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Performance commitment

Charging infrastructure from a single source

Comprehensive Consulting

  • Application-specific analysis of the infrastructure on site
  • Check framework conditions
  • Financing and subsidy support
  • Integration of existing systems

Inspection and construction planning

  • Development of an individual charging concept
  • Configuration of a cross-building load management
  • Examination of possible photovoltaic & battery storage integration

All-in-one installation

  • Preparation (contracts, permits, legal aspects)
  • Assembly service on site incl. construction of charging infrastructure and ground work
  • Technical approval based on VDE regulations

Operation & Monitoring

  • Introduction to the use of charging hardware and monitoring software
  • Dashboards with charging and energy information and monthly reporting
  • Utilisation of the THG quota (kick-back)

Billing according to calibration law

  • Calibration law compliant billing process towards B2B customers and B2C end customers
  • Possible integration of third-party provider software
  • Billing via app, credit / payment card or eRoaming

Full-service benefits

  • Extensive maintenance packages
  • Planning and implementation of maintenance measures according to VDE & calibration law
  • 24/7 customer support

Dynamic load management

  • Maximum use of available connected load
  • Avoidance of high peak performances and resulting additional costs
  • Integrated load detection and avoidance
  • Control with the charging strategy: “First come, first serve”
  • Integration into building management systems possible
  • Quick response to load specifications (see Fig.: Charging power of electric vehicles is regulated to compensate for the energy consumption of the canteen and the test bench)
How dynamic chargeBIG load management works

Billing options

chargeBIG app

  • Activation without authentication or via chargeBIG app
  • App available for private or business smartphone
  • Billing according with calibration law against third parties possible
  • Payment of charging processes ad-hoc via credit card and PayPal
  • Generation of billing codes for activation and cost center allocation

App benefits

For end user:

  • Easy to use
  • Activation within a few seconds via app (NFC)
  • Choice of different charging rates (if offered by the operator)
  • Billing via credit card (Visa, Mastercard, American Express), Paypal and SEPA direct debit
  • Billing directly via cost center possible (company car authorised persons)

For operator:

  • Payment processing with end users or employees as chargeBIG service
  • Selection of different payment methods
  • Selection and configuration of individual charging rates
  • White labeling of the chargeBIG app possible (adaptation to corporate identity)
  • Generating voucher codes for visitors or cost center accounting (e.g. company vehicles)
  • Access to the chargeBIG dashboard for administration of the charging infrastructure, reporting and monitoring of energy management systems

Other billing options

eRoaming

chargeBIG charging infrastructure is listed in the common charging apps and can be billed via these.

Terminal

At the chargeBIG payment terminal, charging processes can be billed with an RFID charging card or credit card.

Operation & Monitoring

Compliance with calibration law

The calibration-compliant billing runs via the chargeBIG backend and the user’s smartphone becomes a calibrated meter. Information such as temperature data, values for overvoltage protection and parameters for integration into the fire alarm system are transmitted between the charging hardware and the chargeBIG backend. The backend creates invoice documents for the users, transmits the payment data to the payment processor, generates a report on the charging data and represents the interface to the Federal Network Agency (BNetzA) and the transparency software S.A.F.E.eV.

System integration & interfaces

The chargeBIG backend can be connected to other backends via corresponding standards such as the OICP standard (Open Intercharge Protocol). Thus chargeBIG charging points are eRoaming capable.The chargeBIG charging hardware can be operated via third-party backends via the OCPP 1.6J interface. 

The chargeBIG backend can be connected to other backends via corresponding standards such as the OICP standard (Open Intercharge Protocol). Thus chargeBIG charging points are eRoaming capable.The chargeBIG charging hardware can be operated via third-party backends via the OCPP 1.6J interface.

The chargeBIG dashboard logs the charged kWh per user, vehicle and location. The combination of different user groups (fleet, employees, public, etc.) is also possible. In addition, user and access codes can be managed accordingly, current charging processes and potential faults at the charging points can be viewed, tariffs for the charging current can be defined, energy data can be read out and extensive reports can be downloaded.

Billing modalities in the chargeBIG ecosystem
Wartung und Service Leistungen von chargeBIG

Maintenance & Service

Qualified service

The certified chargeBIG partner network of electrical specialists takes care of support, repair and interference suppression. Choose from different service packages for a first-class and smooth charging experience.

Benefits of a centralized approach

Thanks to the central arrangement of components in the chargeBIG system, you benefit from minimal maintenance costs and faster implementation. Replacement of individual components is possible due to the modular design. Any errors that may occur can even be fixed remotely.

Error prevention

Service errors are avoided in particular by the permanently attached charging cable. The charging point is always released on the vehicle side and the fault of a locked own charging cable is therefore not given.

Annual maintenance package

The annual maintenance includes: visual inspection, testing according to DIN VDE 0701/702, according to DGUV V3, according to DIN VDE 0105-100, functional testing, testing of the backend connection, repeat testing of the permanently loaded circuits and the documentation of maintenance. The chargeBIG dashboard allows you to conveniently and easily schedule maintenance.

Leasing

Charging infrastructure without risk

chargeBIG also offers its customers a commercial leasing model. Companies often have different budgets for OPEX (operating expenditure) than for CAPEX (capital expenditure). Monthly expenses via leasing installments equalize a larger upfront investment. The return on investment is easier to demonstrate.

If a customer wishes to set up charging infrastructure without purchasing it, the charging points can be offered as turnkey leases. The monthly installment depends on the total investment, the market conditions (interest rate) at the time the contract is concluded and, of course, the term. The leasing term is usually 8 years (AFA period). It is important that the system installation is planned to be reversible.

One step further with Charging as a service

Temporary public describes charging infrastructure that is available to the public at night or at weekends, for example. For a one-off down payment, chargeBIG takes care of everything else, such as installation, maintenance, operation, billing and electricity supply contracts. There are no additional running costs for the customer. This model is known as “Charging as a Service (CaaS)”.

Leasen Sie skalierbare Ladeinfrastruktur mit chargeBIG

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